Refund Policy
At Finwin City Sports Academy, we are committed to providing our customers with exceptional service. To ensure the satisfaction of our clients, we offer a refund policy for booking cancellations. Please carefully review the terms outlined below for more information.
Booking Cancellations and Refund Eligibility
If you need to cancel a booking, we kindly request that you do so as soon as possible. To be eligible for a refund, cancellations must be made at least 48 hours before the scheduled booking time. Cancellations made within 48 hours of the scheduled booking time will not be eligible for a refund.
Customers with Long-term Bookings
For customers with long-term bookings, we offer a rebate on their monthly fee if they need to cancel their booking. If you have a long-term booking and need to cancel it, please contact us to discuss the rebate amount you may be eligible for.
Same-day Cancellations and Rescheduling
We understand that unforeseen circumstances may arise, and you may need to cancel your booking on the same day. However, please note that same-day cancellations are not eligible for a refund. Nevertheless, we offer the option to reschedule your booking for another time.
Requesting a Refund
To request a refund, please contact us at yuzraan@finiwngroup.com or WhatsApp 0508745150 with your booking details and reason for cancellation. We will review your request and respond to you as soon as possible. Please note that refunds may take up to 10 business days to process.
Updates to this Policy
We may update this refund policy periodically to reflect changes in our services or legal requirements. We will notify you of any significant changes and obtain your consent if required by law.
Contact Us
If you have any questions or concerns regarding our refund policy or booking cancellations, please do not hesitate to contact us at yuzraan@finiwngroup.com or WhatsApp 0508745150. Our customer service team is always available to assist you.
